Real results from businesses who trusted us to protect their online reputation. Names have been changed to protect client privacy.
Premier Dental Associates, a dental practice with 5 locations across Texas, experienced a sudden influx of 23 one-star reviews within a 48-hour period. Investigation revealed the reviews were posted by fake accounts, likely orchestrated by a disgruntled former employee or competitor.
We documented evidence that the review accounts were newly created, had no review history, and posted nearly identical content. We compiled a comprehensive case citing Google's policies against coordinated attacks and spam, and submitted through escalation channels.
"We were devastated when we saw what was happening to our reviews. Codex not only got the fake reviews removed, they did it faster than we thought possible. Our practice is thriving again."
Bella Vista, a family-owned Italian restaurant in Chicago, noticed suspicious one-star reviews appearing shortly after a competing restaurant opened nearby. The reviews contained false claims and several were traced back to accounts connected to the competitor.
We traced the reviewer accounts and documented connections to the competing business, including shared social media connections and review patterns. We built a case around Google's conflict of interest policies and submitted evidence through legal escalation channels.
"We knew those reviews weren't from real customers, but we didn't know how to prove it. Codex did the detective work and made it happen. Worth every penny."
Morrison & Associates, a personal injury law firm, received several one-star reviews from individuals involved in cases against their clients. These reviews contained defamatory statements and clear conflicts of interest, as the reviewers were adverse parties in litigation.
We documented the conflict of interest by cross-referencing case records with reviewer identities. We prepared removal requests citing both Google's conflict of interest policy and legal defamation concerns, escalating through appropriate channels with supporting documentation.
"As attorneys, we understand the importance of proper documentation and process. Codex approached our case with the same rigor we'd expect from legal professionals. Impressive work."
Cityscape Realty, a real estate brokerage in Denver, had accumulated several negative reviews from individuals who were never their clients. Some reviews described properties and transactions that didn't exist, while others were from people who had contacted them but never engaged their services.
We worked with Cityscape to cross-reference their client database against reviewers, documenting that these individuals were never clients. We compiled evidence including transaction records and CRM data, building cases around Google's policy requiring reviews to reflect genuine experiences.
"These reviews were dragging us down for years. We tried everything but couldn't get Google to act. Codex finally made it happen, and our lead generation has improved significantly."
Summit Auto Group faced a situation where a customer threatened to post negative reviews unless they received additional discounts beyond their original agreement. When the dealership refused, the customer and several associates posted coordinated negative reviews.
We documented the extortion attempt through email records and call logs. We traced the coordinated reviews to associates of the original customer who had no business relationship with the dealership. Our case focused on the fraudulent nature of the reviews and the documented extortion.
"We refused to be extorted, but those reviews were hurting our business. Codex documented everything properly and got the fake reviews removed. We can finally move forward."
Join thousands of businesses who have successfully removed unfair reviews and restored their online reputation. Schedule a free consultation to discuss your situation.