Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website (such as the contact form or consultation request form)
• Engage our services as a client
• Communicate with us via email, phone, or other channels
• Subscribe to our newsletter or marketing communications

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Business name and business contact information
• Information about your business, including business type and industry
• Information about reviews you wish to address
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on our website
• Links clicked and actions taken
• Date and time of visits

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience and our services. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To deliver our reputation management services, including analyzing reviews, preparing removal requests, and communicating with you about your case.
• Communicate with You: To respond to your inquiries, provide customer support, and send you information about our services.
• Process Payments: To process payments for our services (payment information is handled by secure third-party payment processors).
• Improve Our Services: To analyze usage patterns, improve our website and services, and develop new features.
• Marketing: To send you promotional communications about our services, if you have opted in to receive such communications.
• Legal Compliance: To comply with legal obligations, respond to legal requests, and protect our rights and the rights of others.
• Security: To detect, prevent, and address fraud, security breaches, and other harmful activities.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, hosting, and analytics. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Platform Communications: In the course of providing our services, we may need to communicate with third-party platforms (such as Google or Yelp) regarding review removal requests. We only share information necessary for these communications.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government regulations).
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• Protection of Rights: We may disclose information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, threats to safety, or illegal activities.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of data with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Contractual protections with service providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations. When personal information is no longer needed, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 General Rights

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You have the right to opt out of receiving marketing communications from us.

6.2 California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, our business purpose for collecting the information, and the categories of third parties with whom we share the information.
• Right to Delete: You have the right to request that we delete personal information we collected from you, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
• Right to Opt-Out of Sale: We do not sell personal information. However, if we ever did, you would have the right to opt out.

To exercise your CCPA rights, please contact us using the information provided in Section 11 below. We will verify your identity before processing your request.

6.3 European Economic Area Residents (GDPR Rights)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right of Access: You have the right to obtain confirmation as to whether we are processing your personal data and, if so, access to that data.
• Right to Rectification: You have the right to have inaccurate personal data corrected.
• Right to Erasure: You have the right to have your personal data erased in certain circumstances.
• Right to Restrict Processing: You have the right to restrict how we process your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances.
• Right to Withdraw Consent: Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority.

For EEA residents, our legal basis for processing your personal information includes: (a) performance of a contract with you; (b) compliance with legal obligations; (c) our legitimate interests; and (d) your consent.

7. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, would like to exercise your privacy rights, or have concerns about our data practices, please contact us:

We will respond to your request within a reasonable timeframe and in accordance with applicable law.

12. Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activity tracked. Our website currently does not respond to Do Not Track signals. However, you can typically remove or reject cookies via your browser settings.

13. Nevada Residents

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to privacy@codexreputation.com. However, please note that we do not currently sell data triggering that statute's opt-out requirements.